FIRST CUSTOMER CONTACT LIMITED - Profile & Financials

Accounts Submitted 24 Nov 2025

Confirmation Statement Submitted 3 Jan 2025

Net assets £3.73M £687.00K 2023 year on year

Total assets £21.14M £2.12M 2023 year on year

Total Liabilities £17.41M £2.80M 2023 year on year

Charges None No charges registered

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Contact & Details

Contact

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Registered Address

8th Floor The Point 37 North Wharf Road London W2 1AF United Kingdom

Credit Report

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Mutual Companies

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Financials

Period 1 Jan → 31 Dec 2023

Type Total Exemption Full

Next accounts 31 December 2024

Due by 30 September 2025 9 months

Net Assets, Total Assets & Total Liabilities (2013–2023)

Cash in Bank

£10.43M

Decreased by £1.49M (-12%)

Net Assets

£3.73M

Decreased by £687.00k (-16%)

Total Liabilities

£17.41M

Increased by £2.80M (+19%)

Turnover

£27.04M

Increased by £4.96M (+22%)

Employees

373

Decreased by 2 (-1%)

Debt Ratio

82%

Increased by 5 (+6%)

Financial History

Revenue, profit, EBITDA and key financial figures

	2023 Dec Year End	2022 Dec Year End
P&L
Revenue	£142.3M	£128.7M
Gross Profit	£48.2M	£43.1M
Operating Profit	£22.4M	£19.8M
Net Profit	£18.1M	£15.9M
EBITDA	£31.5M	£28.2M
Assets
Cash	£24.7M	£21.3M
Total Assets	£89.4M	£82.1M
Liabilities
Total Liabilities	£45.2M	£41.8M
Key Metrics
Employees	1,247	1,156

Latest Revenue

£142.3M

Latest EBITDA

£31.5M

Cash Position

£24.7M

Funding

Fundraising & Grants

No fundraising or grants recorded

Investors (0)

No investor information available

Officers

4 active 12 resigned

Show resigned officers

						Status
Benjamin John Caswell	Director	British	United Kingdom	66	28 Mar 2023	Active
David Ira Statham	Director	British	United Kingdom	57	21 Jun 2023	Active
Matthew Lawrence Golton	Director	British	England	58	29 Aug 2024	Active
Rebecca Miriam Bebbington	Director	British	United Kingdom	39	5 Dec 2023	Active

Shareholders

Shareholders (1)


First Rail Holdings Limited	100.0%	1	Ordinary	4 Mar 2016

Persons with Significant Control

Persons with Significant Control (1)

1 Active

First Rail Holdings Limited

United Kingdom

Active

Notified 6 Apr 2016

Nature of Control

Ownership Of Shares 75 To 100 Percent
Voting Rights 75 To 100 Percent
Right To Appoint And Remove Directors

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Group Structure

FIRST RAIL HOLDINGS LIMITED united kingdom shares 75 to 100 percent, voting rights 75 to 100 percent, appoint/remove directors

FIRSTGROUP PLC united kingdom

FIRST CUSTOMER CONTACT LIMITED Current Company

Charges

No charges registered

Documents

Company Filings

Date	Category	Description	Document
24 Nov 2025	Accounts	Annual accounts made up to 2025-03-31	View(30 pages)
28 May 2025	Officers	Change to director Dr Benjamin John Caswell on 2025-05-25	View(2 pages)
14 Feb 2025	Officers	Termination of Barbara Mary Salter as director on 2025-02-14	View(1 page)
3 Jan 2025	Confirmation Statement	Confirmation statement made on 2025-01-03 with no updates	View(3 pages)
29 Nov 2024	Accounts	Annual accounts made up to 2024-03-31	View(29 pages)