CAPITA CUSTOMER MANAGEMENT LIMITED - Profile & Financials

Accounts Submitted 3 Jul 2025

Confirmation Statement Submitted 2 Apr 2025

Net assets £34.41M £54.16M 2024 year on year

Total assets £0.00 £181.27M 2024 year on year

Total Liabilities £81.02M £11.68M 2024 year on year

Charges None No charges registered

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Contact & Details

Contact

Update Details

Registered Address

First Floor, 2 Kingdom Street Paddington London W2 6BD England

Office (London)

17-19 Rochester Row, London SW1P 1JB, United Kingdom

Telephone

0754 162 2838

helpdesk@capita.com

Website

capita.com

Credit Report

Discover CAPITA CUSTOMER MANAGEMENT LIMITED's Credit Score, limit, and payment likelihood.

Mutual Companies

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Financials

Period 1 Jan → 31 Dec 2024

Type Total Exemption Full

Next accounts 31 December 2025

Due by 30 September 2026 9 months

Net Assets, Total Assets & Total Liabilities (2014–2024)

Cash in Bank

£1.18M

Decreased by £853.13k (-42%)

Net Assets

£34.41M

Decreased by £54.16M (-61%)

Total Liabilities

£81.02M

Decreased by £11.68M (-13%)

Turnover

£240.69M

Decreased by £99.31M (-29%)

Employees

4275

Decreased by 2359 (-36%)

Debt Ratio

N/A

Decreased by 51 (-100%)

Financial History

Revenue, profit, EBITDA and key financial figures

	2024 Dec Year End	2023 Dec Year End
P&L
Revenue	£142.3M	£128.7M
Gross Profit	£48.2M	£43.1M
Operating Profit	£22.4M	£19.8M
Net Profit	£18.1M	£15.9M
EBITDA	£31.5M	£28.2M
Assets
Cash	£24.7M	£21.3M
Total Assets	£89.4M	£82.1M
Liabilities
Total Liabilities	£45.2M	£41.8M
Key Metrics
Employees	1,247	1,156

Latest Revenue

£142.3M

Latest EBITDA

£31.5M

Cash Position

£24.7M

Funding

Fundraising & Grants

No fundraising or grants recorded

Investors (0)

No investor information available

Share Capital

Share allotments and capital structure

2 Allotments 60,000,000 Shares £60.00m Total

Date From	Share Class	Shares Allotted	Amount Raised	Price/Share
17 Jun 2025	ORDINARY	30,000,000	£30.00m	£30.00m
19 Dec 2024	ORDINARY	30,000,000	£30.00m	£30.00m

Officers

4 active 37 resigned

Show resigned officers

						Status
Capita Group Secretary Limited	Corporate-secretary	United Kingdom	Unknown	—	29 Jun 2011	Active
Corinne Ripoche Van Hecke	Director	French	England	56	27 Mar 2023	Active
Gillian Chamberlain	Director	Irish	Ireland	56	8 Aug 2025	Active
Tom Frans Vanoverschelde	Director	Belgian	England	44	17 Apr 2023	Active

Shareholders

Shareholders (1)


Capita Holdings Limited	100.0%	30,000,100	1.00 Ordinary	2 Apr 2025

Persons with Significant Control

Persons with Significant Control (1)

1 Active

Capita Holdings Limited

United Kingdom

Active

Notified 6 Apr 2016

Nature of Control

Ownership Of Shares 75 To 100 Percent
Voting Rights 75 To 100 Percent
Right To Appoint And Remove Directors

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Group Structure

CAPITA HOLDINGS LIMITED united kingdom shares 75 to 100 percent, voting rights 75 to 100 percent, appoint/remove directors

CAPITA PLC united kingdom

CAPITA CUSTOMER MANAGEMENT LIMITED Current Company

VENTURA CUSTOMER SERVICE MANAGEMENT LIMITED united kingdom shares 75 to 100 percent, voting rights 75 to 100 percent, appoint/remove directors

VENTURA (UK) INDIA LIMITED united kingdom shares 75 to 100 percent, voting rights 75 to 100 percent, appoint/remove directors

Charges

No charges registered

Documents

Company Filings

Date	Category	Description	Document
11 Aug 2025	Officers	Appointment of Gillian Chamberlain as director on 2025-08-08	View(2 pages)
3 Jul 2025	Accounts	Annual accounts made up to 2024-12-31	View(56 pages)
25 Jun 2025	Resolution	Resolutions	View(2 pages)
18 Jun 2025	Capital	Allotment of shares (GBP 60,000,100) on 2025-06-17	View(3 pages)
2 Apr 2025	Confirmation Statement	Confirmation statement made on 2025-03-31 with updates	View(5 pages)