PEARL CUSTOMER CARE LIMITED - Profile & Financials

Accounts Submitted 8 Sept 2025

Confirmation Statement Submitted 18 Sept 2025

Net assets £55.78K £908.00 2023 year on year

Total assets £56.49K £595.00 2023 year on year

Total Liabilities £716.00 £313.00 2023 year on year

Charges None No charges registered

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Contact & Details

Contact

Update Details

Registered Address

10 Brindleyplace Birmingham B1 2JB United Kingdom

Credit Report

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Mutual Companies

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Financials

Period 1 Jan → 31 Dec 2023

Type Total Exemption Full

Next accounts 31 December 2024

Due by 30 September 2025 9 months

Net Assets, Total Assets & Total Liabilities (2014–2023)

Cash in Bank

£56.35k

Increased by £716.00 (+1%)

Net Assets

£55.78k

Increased by £908.00 (+2%)

Total Liabilities

£716.00

Decreased by £313.00 (-30%)

Turnover

£1.63k

Decreased by £1.48k (-48%)

Employees

N/A

Debt Ratio

Decreased by 1 (-50%)

Financial History

Revenue, profit, EBITDA and key financial figures

	2023 Dec Year End	2022 Dec Year End
P&L
Revenue	£142.3M	£128.7M
Gross Profit	£48.2M	£43.1M
Operating Profit	£22.4M	£19.8M
Net Profit	£18.1M	£15.9M
EBITDA	£31.5M	£28.2M
Assets
Cash	£24.7M	£21.3M
Total Assets	£89.4M	£82.1M
Liabilities
Total Liabilities	£45.2M	£41.8M
Key Metrics
Employees	1,247	1,156

Latest Revenue

£142.3M

Latest EBITDA

£31.5M

Cash Position

£24.7M

Funding

Fundraising & Grants

No fundraising or grants recorded

Investors (0)

No investor information available

Officers

3 active 16 resigned

Show resigned officers

						Status
Jenny Isobel Holt	Director	British	United Kingdom	48	6 Dec 2024	Active
Neil Mowatt Hugh	Director	British	United Kingdom	41	26 Sept 2019	Active
Pearl Group Secretariat Services Limited	Corporate-secretary	United Kingdom	Unknown	—	1 Jul 2011	Active

Shareholders

Shareholders (2)


Phoenix Life Limited	100.0%	100	Ordinary	20 Dec 2023
Phoenix Life Assurance Limited	0.0%	0	Ordinary	20 Dec 2023

Persons with Significant Control

Persons with Significant Control (1)

1 Active 1 Ceased

Phoenix Life Limited

United Kingdom

Active

Notified 27 Oct 2023

Nature of Control

Ownership Of Shares 75 To 100 Percent
Voting Rights 75 To 100 Percent
Right To Appoint And Remove Directors

Phoenix Life Assurance Limited

Ceased 27 Oct 2023

Ceased

See All Controllers

Group Structure

PHOENIX LIFE LIMITED united kingdom shares 75 to 100 percent, voting rights 75 to 100 percent, appoint/remove directors

PEARL LIFE HOLDINGS LIMITED united kingdom shares 75 to 100 percent, voting rights 75 to 100 percent, appoint/remove directors

IMPALA HOLDINGS LIMITED united kingdom shares 75 to 100 percent, voting rights 75 to 100 percent, appoint/remove directors

PHOENIX LIFE HOLDINGS LIMITED united kingdom shares 75 to 100 percent, voting rights 75 to 100 percent, appoint/remove directors

PHOENIX GROUP HOLDINGS PLC united kingdom

PEARL CUSTOMER CARE LIMITED Current Company

Charges

No charges registered

Documents

Company Filings

Date	Category	Description	Document
10 Nov 2025	Address	Change Registered Office Address Company With Date Old Address New Address	View(1 page)
10 Nov 2025	Persons With Significant Control	Change to Phoenix Life Limited as a person with significant control on 2025-11-10	View(2 pages)
10 Nov 2025	Officers	Change Corporate Secretary Company With Change Date	View(1 page)
18 Sept 2025	Confirmation Statement	Confirmation statement made on 2025-09-15 with no updates	View(3 pages)
8 Sept 2025	Accounts	Annual accounts made up to 2024-12-31	View(15 pages)